Privacy Policy

March 2021

Your privacy is important to me and I understand that you care about how your personal data is collected and stored when you visit MinerVA.uk (this site).

This privacy policy sets out how I use and protect any personal information collected or generated in relation to you when you use this website as a prospective client, supplier, or consultant, and in accorance with the requirements of the General Data Protection Regulation (GDPR) and UK Data Protection Act 2018 (DPA).

This policy applies where I am acting as a data controller with respect to the personal data of any website visitors and service users where I determine the purposes and means of the processing of that personal data.

If you continue to browse and use this website or its services, you are agreeing to this privacy policy and terms and conditions. If you do not agree to these terms, you should not browse this site or use its services.

In this policy, “we”, “us” and “our” refer to MinerVA Virtual Assistant.

If you have any questions about this Privacy Notice, please contact me by email sally@minervassistant.uk

The website address is: http://minervassistant.uk.

What personal data is collected

While using this site, you may be asked to provide us with certain personally identifiable information that can be used to contact or identify you. Most of the data comes from you. We collect the following data:

  • Account and Personal data: personal identification information (name, address, email address, phone number, business/company name, job title, profession, demographic information such as post code, preferences and interests, IP address.etc.)
  • Usage Data: use of our website and services which may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use.
  • Enquiry data: information contained in any enquiry you submit to us regarding our services.
  • Marketing data: information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters.
  • Correspondence data: information contained in or relating to any communication that you send to us.

How your data is collected

You directly provide MinerVA.uk with most of the data that is collected when you:

  • Register online or place an order for any of my services
  • Voluntarily complete a form or send feedback via email.
  • Use or view this website via your browser’s cookies.

How your data is used

Your data is collected so that I can understand your needs and provide you with a better service, as well as for the following reasons:

  • To process your order
  • For internal record keeping
  • To manage your account
  • To email you with special offers on other services I think you might like
  • To improve the services offered.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting sally@minervassistant.uk. When you use our ‘Contact us’ form, you are agreeing to us using your data in order to contact you for the reason specified on the form.

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We have a legitimate interest.

We do not sell, trade, rent or otherwise share for marketing purposes your Personal Information with third parties without your consent. We do share Personal Information with vendors who are performing services for the Company, such as the servers for our email communications who are provided access to user’s email address for purposes of sending emails from us. Those vendors use your Personal Information only at our direction and in accordance with our Privacy Policy.

We may process any of your personal information identified in this privacy policy where necessary for the establishment, exercise or defence of legal claims, both in court proceedings and in an administrative or out-of-court procedure. The legal basis for this processing is the protection and assertion of our legal rights, your legal rights and the legal rights of others.

We may also process any of your personal information identified in this privacy policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, fulfilment of tax obligations, or obtaining professional advice. The legal basis for this processing is the proper protection of our business against risks.

How your data is stored

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.The GDPR requires us to implement appropriate technical measures to protect data. We use Transport Layer Security (TLS, also known as SSL) to encrypt any data you supply to us through our website. 

I will keep your data for 7 years. Once this time period has expired, your data will be deleted.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal data in certain circumstances.

Your right to data portability – You have the right to ask that I transfer the information you gave me to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, I have one month to respond to you.

Please contact me at sally@minervassistant.uk or on 07780 902657 if you wish to make a request.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Helpline number: 0303 123 1113